The Hart Spa Sevenoaks Online Shop Refunds and Returns

Below are our shipping, returns and refund policy here at The Hart Spa Sevenoaks.

The agreement of your order. In order for The Hart Spa Sevenoaks to accept your order, we will send you a confirmation email. At this point, a contract will begin between you and The Hart Spa Sevenoaks.

Unaccepted Orders. We will inform you in writing if we are not able to accept your order and we will not charge you for the product. Circumstances that may lead to unaccepted orders include out of stock products, unexpected and unanticipated limits on our resources, an error in price or description and a delivery deadline specified by you that we would be unable to meet.

Sales are only to the UK and Ireland. Unfortunately, we do not currently accept orders from or deliver our products to addresses outside of the UK. Our The Hart Spa Sevenoaks website is solely for the promotion of our beauty services and products within the UK.

Variation from Products Pictured. The images we have used on the The Hart Spa Sevenoaks website are for illustrative purposes only, the products received may deviate slightly from their pictures. We have made every effort to ensure the colours displayed are accurate, however, we cannot guarantee that accuracy as each device’s display of colours is slightly different. Therefore, your products may vary slightly from those images advertised.

Speed of delivery. All orders which are made with The Hart Spa Sevenoaks will be sent out First-Class recorded delivery as soon as possible. For orders placed before 3:30 pm, the orders will be sent on the same day. However, if made after 3:30 pm, the order will be sent out the next working day.

Signatures Required. A signature is required for all orders. When providing us with an address, please ensure that someone will be there to sign for your order.

Charges of delivery. We offer free delivery or shipping on all orders over £50 and orders less than £50 will incur a shipping cost of £5.50. All addresses must be written out in full.

Delays outside of our control. The Hart Spa Sevenoaks will not be responsible for delays outside of our control. If the supply of our products is halted by an event outside of our control, then you will be contacted ASAP and we will let you know what we are putting in place to lessen the effect of the delay. Provided we keep you updated with the delays and the steps we have put in place, we will not be liable for delays caused by the event, but if there is going to be a substantial delay, you may want to terminate the contract and receive a refund for the products you have purchased and paid for but not received.

Collections. Orders can be collected in person from reception at The Hart Spa Sevenoaks. At present it is a Government requirement that an appointment is made for the collection of products, please call or book online for an available slot. We are open for collections between 9.30 and 4.45 pm Monday – Saturday.

Environ Purchases. Environ products contain active ingredients and therefore need to be prescribed. The Hart Spa Sevenoaks accepts no responsibility for those who are buying un-prescribed products, or for those who are stepping up levels without seeking our specialist advice. You can contact us for advice via email, phone or through a Beauty Clinic consultation. Before purchasing, check that the products are suitable for your skin type. If you have purchased a product in error, it can be returned as long as it is unopened with the seal intact for a full refund – details of postage below.

Returning unwanted products. If you would like to cease the contract for any reason after products have been dispatched, or once you have received them, then you must return them to us. This can be done by appointment in person, or you can post them back to The Hart Spa Sevenoaks, 31 London Road, Sevenoaks, Kent, TN13 1AR. An email is required to arrange the return of your products, please email info@thehartspasevenoaks.co.uk. Consumers have a right to change their minds, if you are doing so then you must send the goods back to us within 7 days of telling us that you would like to return them for a refund.

Returns Payment Procedures. We will make the cost of the return:

If the products are faulty or misdescribed

If you have ceased the contract due to us informing you of an upcoming change to the product or these terms, an error in pricing or description or delays to your order due to an event outside of our control, or as a result of wrongdoing on our part.

In all other circumstances, such as where you are exercising the right as a consumer to change your mind, then you must pay the costs of the return.

Method of refunding. The refund will cover the price you paid for the products, excluding delivery costs, by the method you used for payment.

Deductions from the refund if you are exercising the right to change your mind. If you are exercising the right to change your mind, we may lessen your refund of the product price to reflect any reduction of the value of the product. For example, if you have opened the product, we are then no longer able to sell this or use it. This also goes for other ways of handling the product which would not be allowed in a shop. If you would like to know more information on what would be classed as acceptable, please call 01732456848 for more information. Refunds will not be processed until The Hart Spa Sevenoaks has received the items back and deemed them to be acceptable. The maximum refund you can receive will be the costs of the product that The Hart Spa Sevenoaks offers.

When the refund will be processed. Refunds will be processed within 2 working days of receiving the returned items.